Refund Policy

Effective Date: 02/May/2025

Thank you for choosing CanApp. We value your trust and are committed to ensuring a smooth experience. Please read our refund policy carefully before making any payments.

📌 1. General Policy
Payments made through Razorpay for any services, subscriptions, or features on CanApp are non-refundable, unless otherwise stated or legally required.

📌 2. Eligibility for Refunds
Refunds may be considered only under the following conditions:

• You were charged multiple times for the same service due to a technical issue.
• You made a payment but did not receive access to the feature/service within a reasonable time.
• You were charged incorrectly (e.g., wrong amount).

All refund requests must be made within 7 days of the transaction.

📌 3. How to Request a Refund
To request a refund, please email us at:
📧 onfoindia@gmail.com

Include:

• Your full name
• Mobile number or email ID used for registration
• Payment date and transaction ID (from Razorpay)
• Reason for refund

📌 4. Processing Refunds
Approved refunds will be processed within 7–10 business days.
Refunds will be credited to the original payment method used during the transaction.
Razorpay processing charges (if any) may be deducted from the refund amount.

📌 5. No Refund Situations
We do not offer refunds in the following cases:

• User changes their mind after payment
• Service was used partially or completely before refund request
• Delay caused by user's network/device issues

📌 6. Contact Us
If you face any issues with payments or refunds, please reach out at:
📧 onfoindia@gmail.com

Note: This policy is subject to change. Please review it periodically for updates.